What are “Pop-ups”...
Some of the Delaware Pensions site pages open in a new browser window. If you are able to log in to our online services but are then unable to access any link, or drop-down menu that will open a new browser window then you are probably experiencing pop-up blocking software.
What is a Pop-up?
A pop-up is a graphical interface, usually a small window, which suddenly opens (pops up) in the foreground of the current display area. Pop-ups can be triggered in several different ways. Although technically not pop-ups, links which open to a new web browser window are sometimes interpreted as pop-ups by pop-up blockers.
What is a Pop-up Blocker?
A pop-up blocker is a program which prevents pop-ups from displaying in a user's web browser. Pop-up blockers work in several different ways, but the main problem is that they do not always have the ability to distinguish between pop-ups and links which open a new window-instead, they are all blocked.
Pop-up Blocker Applications and Plug-Ins
Pop-up blockers may be individually installed software applications which will prevent all pop-ups on your computer. Web browser plug-ins, such as the MSN, Yahoo, and Google toolbars, also include pop-up blocker ability which will prevent pop-ups from occurring only within the web browser where the plug-in is enabled. Additionally, security, firewall and some anti-virus applications (such as the Norton Firewall, Anti-virus and Internet Security suite) also contain the ability to block pop-up windows within web browsers.
Solutions
Depending on the pop-up blocker, you may be able to identify Delaware Pensions as an allowed site, or you may need to disable the pop-up blocker entirely while accessing any Delaware Pensions pages especially when using any of our on-line services pages.
If you are able to add a web site address to an "allow pop-ups" list, we suggest adding the following address:
delawarepensions.com
Alternatively, if you do not wish to allow all pop ups for Delaware Pensions pages, follow this procedure to unblock a pop-up for immediate access:
Hold down the CTRL key while clicking on the pop-up link.
This will allow you to open the pop-up, and you will need to repeat this process for each pop-up.
Below are links to "help" files for the most commonly installed applications which have pop-up blocker capability.
If your pop-up blocker is not on this list, you will need to refer to the "help" file for your application, or disable it while navigating through the Delaware Pensions site web pages.
|
